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ISO 20000

What is ISO / IEC 20000 IT Service Management Standard?

ISO/IEC 20000 is the first worldwide standard specifically aimed at IT Service Management. It describes an integrated set of management processes for the effective delivery of services to the business and its customers. ISO/IEC 20000 is aligned with and complementary to the process approach defined within ITIL from the Office of Government Commerce (OGC).

ISO/IEC 20000 consists of two parts: ISO/IEC 20000-1:2005 is the formal Specification and defines the requirements for an organization to deliver managed services of an acceptable quality for its customers.

The scope includes :-
	Requirements for a management system
	Planning and implementing service management
	Planning and implementing new or changed services
	Service delivery process
	Relationship processes
	Resolution processes
	Control processes
	Release processes.

How can Lakshy / Infornatics Management Consultancy help to get ISO 17025 Certification?

ISO/IEC 20000-2:2005 is the Code of Practice and describes the best practices for Service Management processes within the scope of ISO/IEC 20000-1. The code of Practice will be of particular use to organizations preparing to be audited against ISO/IEC 20000 or planning service improvements.

Benefits of ISO 20000 IT Service Management Certification :-

To qualify for new customers; more and more companies and organizations consider ISO/IEC 20000 certification an essential requirement for conducting business with a new vendor

To enter global markets; the ISO/IEC 20000 standards are widely recognized

To objectively measure the level of compliance to industry best practices

To have better information available for numerous purposes

To better streamline to various process improvements that may go on simultaneously in an IT department

To provide guidance with prioritizing the best practices to be implemented in an IT department

To give a company or organization a competitive edge

To show a drive for quality services

To objectively assess and benchmark IT’s level of maturity

To increase customer focus and transparency of value provided to the business

To establish a mentality of continual improvement in IT

How can Lakshy / Informatics Management Consultancy help to get ISO 20000 Certification?
Our Team offers a variety of Consulting Services and Solutions .Lakshy consists of full-time trainers and consultants with a unique combination of manufacturing experience, business and financial expertise, and a "hands-on" approach creates a recipe for our clients' success. Our experts can help us to gain effective implementation of ISO 20000 in your organization
	Provides well-planned and stage by stage audit program.
	A sound, coherent and non disruptive assessment.
	We have an enviable record of customer satisfaction.



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